Privacy Policy

1 Introduction

UAE Roof Pilot ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our industrial roof waterproofing services across Dubai and the United Arab Emirates.

We comply with UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, ensuring your information is handled with the highest standards of privacy and security. By using our services, you consent to the data practices described in this policy.

2 Information We Collect

We may collect the following types of personal information when you interact with our website or request our services:

• Contact Information: Name, email address, phone number, company name, and business address when you submit inquiries or request assessments.
• Technical Data: IP address, browser type, device information, and browsing patterns collected through website analytics.
• Project Information: Details about your facility, roof specifications, and service requirements when requesting technical assessments.
• Communication Records: Correspondence with our team, including emails, phone calls, and service-related documentation.

3 How We Use Your Information

We use the collected information for the following legitimate business purposes:

• To respond to your inquiries and provide technical assessments for industrial roof waterproofing projects.
• To deliver our services, process project requests, and maintain client relationships.
• To improve our website functionality, user experience, and service offerings through analytics.
• To send service updates, warranty information, and maintenance reminders related to your projects.
• To comply with legal obligations, including UAE regulations and industry-specific requirements.

4 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us understand website usage patterns, remember your preferences, and improve site functionality.

We use Google Analytics to track website performance and user behavior. You can control cookie preferences through your browser settings or opt-out of Google Analytics tracking. Disabling cookies may affect certain website features but will not prevent you from accessing our core services.

5 Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

• Service Providers: Trusted contractors, material suppliers, and technical partners who assist in delivering our roof waterproofing services under strict confidentiality agreements.
• Legal Requirements: When required by UAE law, court orders, or government authorities to comply with legal processes and protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with your prior notification.

6 Your Privacy Rights

Under UAE Federal Law No. 45 of 2021, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to processing of your data for marketing purposes or other specific uses.
• Data Portability: Request transfer of your data to another service provider in a structured format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

8 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will update the "Last Updated" date at the top of this page and notify you through our website or email communication. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.